Lead times, ordering, and changes
What happens if a component, material, or supplier changes?
Last Updated: May 30, 2026If a component, material, or supplier change occurs after you have paid your deposit, we will notify you via email as soon as possible and request your approval. If you do not approve of the change, our team will work closely with you to find an agreeable solution. In the rare event that no resolution...
Can I make changes after placing a deposit?
Last Updated: May 30, 2026To ensure we have your order details correct, a confirmation email will be sent once your deposit is received. If you’d like to make any changes, we recommend doing so as soon as you receive that confirmation email, or within the first week after your deposit is paid. Changes can still be requested up until...
What can delay a pod handover?
Last Updated: May 30, 2026Although we always strive to hand over your pod on schedule, certain factors outside our control may occasionally cause delays. These include: Public holidays Global disruptions affecting shipping routes (e.g., wars, trade conflicts) Outstanding deposits or milestone payments Production change requests Sudden material shortages If any of these situations arise, we will keep you informed...
What is the current lead time?
Last Updated: May 30, 2026The current production lead time is 16–18 weeks from the date your deposit is received. Please note that delays may occur during public holiday periods in both Australia and China, as our manufacturing is based in China.
